Frequently Asked Questions

On top of our service fee, there are advertising channel costs to be considered when setting your home’s rates. We add these host service fees from the advertising channels to your rates automatically. We advertise on various other marketing channels to continually attract guests.

Ready Set Stay can provide suggested figures however your property return is also reliant on other factors such as the home’s availability and minimum pricing requirements.

Ready Set Stay are unable to guarantee a home will receive sufficient guest bookings; however, we will ensure we take the hassle out of hosting and do our upmost best to try and attract guests to your home and match your expectations.

Ready Set Stay will charge our commission and then we pay your supplier invoices (for example, cleaning and maintenance etc) from the monthly rent. The remaining income will be deposited into your nominated bank account at the end of each month with an accompanying financial statement and a copy of invoices paid.

We recommend that you inform the ATO of your income.

We require you to purchase short term stay insurance and we can provide recommendations for you.

Both Airbnb and HomeAway have host protection. AirCover provides liability insurance and damage protection, which covers pet damage, deep cleaning and income loss protection. Stayz/HomeAway/VRBO provides liability protection for guest injury claims and property damage claims against you (guest accidentally damages the property of a third party while staying at your home).

We also charge a significant bond on all bookings which Ready Set Stay will manage for you if there’s an incident.

There are times of emergency when you may need to cancel a booking however this can only occur in extenuating circumstances. Cancellation of confirmed bookings have implications and penalties may apply. We will advise you of the costs associated with the advertising channel partner at the time of the cancellation. Ready Set Stay will contact your cancelled guests and attempt to relocate them to another suitable home.

Yes, and we will arrange this for you. Check in times are 3pm and check out times are 10am.

Your home will need to be set up with a primary key safe near the entrance for guests to access.

If you want to keep personal items at your home it’s recommended to have a lockable cupboard with private access only and separate from the cleaner’s cupboard. The cleaner’s cupboard will require amenities that we can recommend so our cleaners can replenish these items for the guests to use during their stay.

If you don’t have professional photos taken of your home to supply us, we encourage you to allow Ready Set Stay to book our photographer. Professional photography makes a significance difference to your listing and pricing, in addition to increasing the demand for your home. Ready Set Stay can arrange this for you.

We need all owners to install and regularly check their smoke detectors. We highly recommend a fire blanket or extinguisher in the kitchen.

We will arrange a suitable cleaner for your home and manage their schedule. The cleaner will ensure that your home is looked after between each booking and provide feedback. Our Area Housekeepers also provide secondary inspections.

There are two options for linen and towels. A guest BYO system where guests bring their own sheets and towels but have the option to additionally hire these items and we will arrange, or a full linen service where every booking is provided with all the linen and towels. Whether to supply linen can be discussed with our team to ensure the right strategy is in place for you and your home.

We suggest you have a conversation with your neighbours to advise that you have registered your home to do short term holiday rental. We will provide our 24/7 contact details to your neighbours for them to call or email us if required. We also have on-call 24-hour security available.

Ready Set Stay monitors all guest reviews and feedback. We strive to improve our service quality and customer satisfaction and are interested to hear how our homes are performing. Any recommendations from guests or our team will be forwarded to you.

Yes you need to contact your local Council and find out the rules and regulations for short stay holiday re Councils have application forms with a small fee.

• Read through our brochure
• Meet the Ready Set Stay team (optional)
• We will visit your home and provide feedback (meeting us at the home is 0
• Sign the Ready Set Stay Contract and Owners Information Form
• Ready Set Stay will provide you with professional full management service